Legal

Terms of Use

Last updated: October 2026

Contents

These terms explain how Mind Renew works for clients: how you book and pay for sessions, what happens when you cancel or reschedule, and what you can expect from us and from your therapist. By creating an account you agree to these terms.

Mind Renew is operated by Laurentiu Costrut, registered in Portugal. For questions about these terms, contact us at info@mind-renew.com.

1.What Mind Renew is

Mind Renew is an online platform that connects you with licensed therapists. We provide the platform: therapist profiles, booking, payments, secure video sessions, messaging and tools such as your journal and mood log. The therapy itself is provided by your therapist, who is an independent licensed professional responsible for their own clinical work. Mind Renew is not a party to the therapeutic relationship between you and your therapist.

2.Not an emergency service

Mind Renew is not suitable for emergencies or acute crises. Messages and bookings are not monitored around the clock, and your therapist may not be able to respond quickly.

If you are in danger, thinking about harming yourself, or need urgent help, call 112 (European emergency number) or SNS 24 on 808 24 24 24, or go to the nearest emergency department.

3.Who can use Mind Renew

You must be at least 18 years old to create a client account and book sessions. You agree to give accurate information when you sign up and to keep it up to date.

4.Your account

Your account is personal. Keep your password private and do not share access with anyone else. You are responsible for activity on your account. If you think someone else has accessed it, change your password and contact us at info@mind-renew.com.

5.Free intake

Some therapists offer a free introductory intake. It is a short conversation to see whether you and the therapist are a good fit. It is free of charge and does not commit you to booking further sessions. The therapist may accept or decline an intake request.

6.Booking and payment

Prices are set by each therapist and shown on their profile before you book. All sessions are paid in advance, either per session or as a package of sessions at a reduced price. Payments are processed securely by Stripe; Mind Renew never sees or stores your full card details.

✓Single session — you choose a time and pay for that session when you book.
✓Packages — you buy a number of sessions in advance at a discounted price. Each package session becomes a session credit in your account.
✓Session credits — one credit is used each time you book a session. A booking request is only sent to your therapist once a credit has been used for it.

7.Cancelling and rescheduling

You can cancel or reschedule a session yourself from "My Sessions" in your dashboard, up to 24 hours before it starts.

✓More than 24 hours before — cancelling or rescheduling is free. When you cancel, your session credit is returned to your account so you can rebook. Payments are not refunded as money.
✓Less than 24 hours before — you can no longer cancel or reschedule yourself, and a missed session counts as used. In exceptional circumstances your therapist can allow you to cancel or reschedule; contact them through the platform.
✓Packages — because packages are offered at a discounted price, unused package sessions are not refunded. You can use your remaining credits to rebook.
✓If your therapist cancels — you will not lose your session. Your session credit is returned to your account automatically and you will receive an email, so you can choose another time.

If you have a specific reason to ask for a refund, for example if you are unable to continue therapy, contact us at info@mind-renew.com. We will review each request individually.

8.Online sessions

Sessions take place by video in your Mind Renew dashboard. Join from a quiet, private place with a stable internet connection, and check your camera and microphone beforehand. Sessions may not be recorded by either party without explicit consent. If a session cannot take place because of a technical problem on our side, we will help you reschedule at no cost.

9.Messages, journal and other tools

Messaging, your journal, mood logs and assessments are there to support your therapy between sessions. Messages are not intended for urgent matters (see section 2). What you share in these tools may be visible to your therapist, as described in our Privacy Policy.

10.Respectful use

We expect respectful behaviour towards therapists and our team. You agree not to misuse the platform, for example by attempting to access other people’s data, disrupting the service, or using it for anything unlawful. We may suspend or close an account in case of serious misuse.

11.Your privacy

We handle your personal and health data with great care and in line with the GDPR. Our Privacy Policy at mind-renew.com/privacy explains what we collect, why, and what rights you have.

12.Liability

We do our best to keep Mind Renew available, secure and working correctly, but we cannot guarantee that it will always be uninterrupted or free of errors. Your therapist is responsible for the therapy they provide. Nothing in these terms limits any rights you have under Portuguese or EU consumer law.

13.Ending your account

You can delete your account at any time under "My Data" in your dashboard. Unused session credits lapse when you delete your account, so use or ask about them first.

14.Changes to these terms

We may update these terms from time to time. We will notify you of important changes by email and by updating the date at the top of this page. Changes do not affect sessions you have already paid for.

15.Complaints and governing law

If you are unhappy with our service, please contact us first at info@mind-renew.com and we will try to resolve it. You can also use the electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt. These terms are governed by Portuguese law.

16.Contact

For any questions about these terms, contact us at info@mind-renew.com or through our contact page.